Clarimind Cancellation Policy

1. Scope

This policy explains how to stop a Clarimind self-service monthly subscription from renewing. Clarimind is supplied by Resonant Technology Limited trading as Restech.

2. How to cancel

An authorised workspace owner or administrator can:

1. sign in to Clarimind;
2. open Billing;
3. find Active Subscription; and
4. choose Cancel at period end.

Clarimind asks Stripe to schedule cancellation and then displays the provider-confirmed status and, where available, the paid-period end date. If you cannot use the Billing control, email sales@clarimind.io from the account address with the workspace name and Stripe subscription or invoice reference.

3. When cancellation takes effect

Ordinary cancellation takes effect at the end of the current paid monthly period. Stripe will not charge the next renewal after cancellation has been successfully scheduled. Until that period ends, the workspace keeps the package access and remaining allowance included in the paid period.

Package allowance does not convert into purchased reserve and does not carry forward after its period. Separately purchased reserve remains tied to its original order and account, subject to the service, usage and refund rules.

4. After the paid period

At the provider-confirmed end of the subscription, paid package access and its recurring allowance stop. The workspace may move to the Free package. Existing canvases are not automatically deleted merely because the subscription ends, although access to paid features and AI processing is limited by the package then active.

Billing history, order evidence and records needed for legal, accounting, fraud-prevention and dispute purposes remain available or retained as described in the Privacy Notice.

5. Changing your mind

If you want to continue after scheduling cancellation, contact us before the paid-period end. We will try to reverse the schedule where Stripe permits it, but cannot guarantee that a pending cancellation can be withdrawn. You can purchase an available package again after cancellation takes effect.

6. Cancellation is not a refund

Scheduling cancellation stops future renewal; it does not automatically refund the current paid period. The Refund Policy explains our first-purchase goodwill policy, exact-order reserve treatment and how to request a review. Mandatory consumer rights are unaffected.

7. Account and canvas deletion are separate

Cancelling a subscription does not close the user account, remove workspace members, revoke public links or delete canvases. Use the relevant canvas and sharing controls, or contact us for an account privacy request. A deleted canvas is normally recoverable for 30 days before permanent purge.

8. Cancellation or termination by us

We may suspend or end service for non-payment, fraud, a serious security risk, unlawful use, material breach or where a provider or law requires it. Where practical, we will give notice and an opportunity to remedy the issue. Any refund or continuing access will be determined by the Terms and Conditions, the Refund Policy and mandatory law.

9. Contact

Cancellation questions should be sent to sales@clarimind.io. Clarimind is supplied by Resonant Technology Limited, company number 16868776, registered at Unit 16 Boarshurst Lane, Greenfield, Oldham, England, OL3 7ER.